Soltra

Onboarding Process

From first chat to live site.

Here's exactly what to expect, step by step. No surprises.

Phase 1: Discovery

1 week
  • Initial free live chat (30–60 minutes)
  • Soltra learns about your business, goals, and vision
  • You describe: What does your ideal customer look like? What should your site accomplish?
  • Timeline, budget, and technical requirements discussed
  • End result: Clear understanding. No surprises.

Phase 2: Strategy & Scope

1 week
  • Detailed scope document prepared (what's included, what's not)
  • Client review and approval of scope
  • Timeline provided and contact person confirmed
  • Contract signed, 50% deposit collected
  • End result: Everyone aligned. Work begins.

Phase 3: Design & Feedback

2–3 weeks
  • 2 rounds of design concepts (homepage + key pages)
  • Client feedback provided via email or Slack
  • Iterations based on client input
  • Once designs are approved, they are locked in
  • End result: Site design ready for development.

Phase 4: Development

3–4 weeks
  • Custom site development (no templates)
  • Weekly progress updates (email or Slack)
  • Client provides content (copy, images, logos) as needed
  • Soltra handles technical setup: hosting, SSL, DNS, email
  • End result: Complete, tested, production-ready site.

Phase 5: Launch & Handoff

1 week
  • Final review and client approval
  • Remaining balance (50%) collected before go-live
  • Site goes live on client's domain
  • Client training on requesting updates going forward
  • End result: Site is live. Client is in control.

Phase 6: Ongoing Support

Ongoing
  • Monthly maintenance included in recurring fee
  • Security updates, backups, performance monitoring
  • Update requests via email/contact form (included hours vary by plan)
  • Soltra responds within 1–2 business days, depending on plan
  • End result: Peace of mind. No surprises.

Total Timeline

8–12 weeks

From first chat to launch — then ongoing support for as long as you stay.

Common questions

Questions answered.

What is the 30-day money-back guarantee?

If you're not satisfied for any reason, Soltra refunds the setup fees you've paid in full — just request it in writing within 30 days of contract signing. Refunds are issued within 5 business days. Once the window closes, the project continues as planned and ownership of your site's code passes to you when the project is paid in full.

What content do I need to provide?

Clients provide: business copy/text, images or photos, logo, and specific feature requirements (e.g., booking systems, product catalogs). Soltra handles: site structure, design, technical setup, SEO basics, and all hosting infrastructure.

How many revisions are included?

Design phase: 2 revision rounds. Development phase: unlimited minor adjustments within scope. Major features beyond the agreed scope require a scope-change discussion and may incur additional fees.

Can I update my site myself after launch?

Clients request updates via email or contact form. Each plan includes monthly update hours (2 hrs/mo for Starter, 5 hrs/mo for Professional, 15 hrs/mo for Enterprise). Additional hours are billed at $150/hr.

What happens to my site if I stop paying?

You own your domain, your content and data, and — once the 30-day guarantee window has closed and the project is paid in full — your site's code. Upon cancellation, Soltra exports everything and helps you migrate to hosting of your choice. No penalties. See the Data Ownership page for complete details.

Do you offer payment plans?

Yes. Setup fees can be split into 2–3 monthly installments — ask us when we scope your project. Recurring hosting and maintenance fees are billed monthly as usual.

What about support outside business hours?

Email and chat support is available Monday–Friday, 9am–6pm US Eastern. Enterprise customers receive same-business-day response for critical issues; Professional within 1 business day; Starter within 2 business days.

Is my site fast and secure?

All sites run on managed cloud hosting with a 99.9% uptime target, TLS 1.3 encryption, automated daily backups, and security patching — infrastructure we monitor around the clock so you never have to.

Does Soltra track user data on my site?

Yes. Soltra uses analytics cookies to track visitor behavior on client sites for service improvement and anonymized analytics insights. Client site content and personal data remain confidential. See the Privacy Policy and Data Ownership page for complete details. Clients can request tracking to be disabled.

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