1. Overview
This Privacy Policy explains how Soltra collects, uses, discloses, and protects information when you visit soltra.cc, submit a contact form, communicate with us, or use our website design, development, hosting, and maintenance services.
By using the website or submitting information to Soltra, you acknowledge the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
- Contact and business information: name, business name, email address, phone number, business type, project budget, project timeline, website needs, message content, and how you heard about us.
- Form draft information: information entered into the contact form may be temporarily saved before submission so Soltra can review incomplete inquiries and improve follow-up.
- Email and communication information: messages you send to us and records of our responses.
- Device, browser, and usage information: IP address, user agent, referring page, page viewed, session activity, visibility status, approximate location derived from IP address, and technical browser or device signals used for analytics, fraud prevention, diagnostics, and lead quality review.
- Project information: website content, account access, files, preferences, credentials, and other materials you provide for a project.
3. Analytics, Storage, and Fingerprinting
The website uses session-based analytics to understand visits, contact form activity, page views, referrers, approximate geography, and basic engagement. The site stores a temporary session ID and a cached browser fingerprint in session storage. Session storage is generally cleared when your browser session ends.
Browser fingerprinting may include technical signals such as screen size, browser and device details, language, time zone, canvas or WebGL characteristics, audio rendering signals, installed-font checks, browser API availability, and similar diagnostics. These signals are used for analytics, abuse prevention, troubleshooting, and evaluating contact inquiries. Soltra does not use this information for third-party behavioral advertising.
Soltra also uses IP-based geolocation lookup to estimate country, region, city, internet service provider, and VPN or datacenter indicators. This may involve sending the visitor IP address to an IP geolocation provider.
4. How We Use Information
We use information to:
- Respond to inquiries and schedule consultations.
- Prepare proposals, estimates, and project recommendations.
- Provide website design, development, hosting, support, and maintenance services.
- Send transactional emails, confirmations, service updates, and requested communications.
- Send business tips or marketing emails if you opt in, with the ability to unsubscribe.
- Operate, secure, debug, and improve the website and services.
- Detect spam, abuse, fraud, unauthorized access, and security issues.
- Maintain business, tax, accounting, compliance, and legal records.
5. How We Share and Sell Information
Service providers. We share information with vendors and service providers that help us operate the website and deliver services, including hosting providers, email providers, domain registrars, analytics tools, security services, database providers, payment processors, project management platforms, and professional advisers. These providers receive only the information necessary to perform their functions.
Data sales and sharing for commercial purposes. Soltra may sell, license, or otherwise transfer certain categories of information — such as aggregated or de-identified usage data, lead inquiry data, browser and device analytics, contact information, and behavioral data collected through the website — to third-party data buyers, marketing partners, list brokers, advertising networks, or data aggregators. This may constitute a "sale" of personal information under the California Consumer Privacy Act (CCPA) and similar state privacy laws.
Your opt-out right. If you are a California resident or resident of another state that provides an opt-out right for data sales, you may request that Soltra not sell your personal information by contacting us at [email protected] with the subject "Do Not Sell My Data." We will respond to verified requests as required by applicable law.
Legal disclosures. We may disclose information if required by law, court order, or government request; to protect the rights, safety, or property of Soltra or others; to enforce our agreements; to investigate abuse or security incidents; or as part of a merger, acquisition, financing, reorganization, or transfer of business assets.
6. Retention
We retain information for as long as reasonably needed for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, enforcing agreements, improving security, and complying with legal obligations. Retention periods may vary depending on the type of information and the context in which it was collected.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, database, email system, or internet transmission is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
You may request access to, correction of, deletion of, or a copy of personal information you have provided to Soltra. You may also opt out of marketing emails by using the unsubscribe instructions in those emails or by contacting us.
Depending on where you live, you may have additional privacy rights under applicable law, such as the right to know what personal information is collected, the right to request deletion or correction, the right to opt out of certain sharing, and the right not to be discriminated against for exercising privacy rights. Soltra will respond to verified requests as required by applicable law.
9. Cookies, Tracking, and Browser Controls
Session storage and cookies. The public website primarily uses browser session storage for session analytics, session IDs, and fingerprint caching. Protected admin areas use HttpOnly authentication cookies and session management cookies required for login security.
Tracking cookies and third-party analytics. The website may use first-party or third-party tracking cookies, pixels, web beacons, or similar technologies to collect information about your browsing behavior, page visits, referral sources, and engagement for the purposes of analytics, advertising, retargeting, lead quality scoring, and marketing optimization. This information may be shared with or sold to advertising partners, analytics platforms, and data buyers as described in Section 5.
Your controls. You can manage cookies and storage through your browser settings. Most browsers allow you to block or delete cookies. Disabling cookies or session storage may affect site functionality. Opt-out tools for interest-based advertising are available through the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org).
Global Privacy Control and Do Not Track. If you send a Global Privacy Control (GPC) signal and are a resident of a state that requires us to honor it, we will treat that signal as an opt-out of the sale or sharing of your personal information. "Do Not Track" signals from browsers do not alter our current data practices beyond what is described in this policy.
10. Analytics and Tracking on Client Websites
Visitor analytics and behavioral tracking. Soltra implements analytics and behavioral tracking cookies on customer websites to collect visitor behavior data, including page views, session duration, user interactions, referral sources, approximate location, device information, and browser characteristics. This data is collected to measure site performance, user engagement, and visitor patterns.
Use and sharing of client website data. Aggregated or de-identified visitor data collected from client websites may be analyzed, processed, and sold or licensed to third parties, including analytics platforms, business intelligence providers, competitive intelligence firms, market research companies, or data aggregators. This allows Soltra to monetize anonymized insights from customer traffic while maintaining client confidentiality.
Client data protection. Client business confidential information, customer lists, proprietary content, and personally identifiable information submitted to client websites remain the property of the client and are not shared, sold, or disclosed to third parties. Only aggregated, anonymized visitor behavior is eligible for external use.
Disabling tracking. Clients may request that Soltra disable or minimize tracking cookies on their website. Contact [email protected] to discuss tracking preferences or to opt out of data sharing for your website.
11. Children's Privacy
Soltra's website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
12. International Visitors
Soltra is based in the United States. If you access the website or services from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website or services after an update means the updated policy applies.
14. Contact
Questions or privacy requests can be sent to [email protected].