1. Agreement to These Terms
These Terms of Service govern your access to and use of the Soltra website, contact forms, proposals, web design services, development services, managed hosting, maintenance, and related services. By using the website, submitting a contact form, approving a proposal, or purchasing services from Soltra, you agree to these terms in full.
If you are using Soltra on behalf of a company or organization, you represent that you have authority to bind that organization to these terms.
2. Services and Project Terms
Soltra provides custom website design, development, hosting setup, managed hosting, technical maintenance, and related consulting services for small businesses. Specific deliverables, timelines, fees, revision rounds, hosting details, and support levels may be described in a separate proposal, statement of work, invoice, subscription plan, or written agreement. If there is a conflict between these terms and a signed written agreement, the signed written agreement controls for that project.
Project timelines depend on timely client feedback, access to required accounts, approved content, third-party services, and payment. Delays in those items may delay delivery.
3. Client Responsibilities
You are responsible for:
- Providing accurate project information, content, images, credentials, approvals, and feedback.
- Confirming that materials you provide do not violate another party's rights.
- Reviewing deliverables and reporting requested corrections in a timely manner.
- Keeping your account, domain, hosting, payment, and email credentials secure.
- Using the website and services only for lawful business purposes.
- Ensuring all content published on your website complies with applicable local, state, federal, and international law.
- Obtaining any required licenses, permits, or consents for content, products, or services marketed through your website.
4. Fees, Payment, and Delivery
Payment before delivery. Unless a written agreement explicitly provides otherwise, full payment for a project is required before Soltra delivers, transfers, launches, or hands over any website, code, files, credentials, domain access, or final deliverables. Soltra will not release project assets, grant access to hosting accounts, or make websites publicly accessible until all outstanding balances are paid in full.
Hosting and domain fees. Managed hosting, domain registration or renewal, SSL certificates, email hosting, and related infrastructure are billed on a recurring basis as described in the applicable plan, invoice, or written agreement. These fees are due on the date stated in the applicable invoice or billing cycle. Failure to pay hosting or domain fees may result in suspension or termination of services, domain expiration, or loss of hosting access. Soltra is not responsible for data loss, downtime, or expiration of services resulting from non-payment.
30-Day Money-Back Guarantee. If you are not satisfied for any reason, Soltra will refund the setup fees you have paid in full, provided the refund is requested in writing within thirty (30) days of contract signing. Approved refunds are issued within five (5) business days. If a refund is issued under this guarantee, the engagement ends and all work product, designs, and code remain Soltra's property. Fees already billed for delivered recurring services (hosting, domain registration, maintenance) are not covered by this guarantee.
Non-refundable work. Once the 30-Day Money-Back Guarantee window has closed, amounts paid are non-refundable, except where Soltra expressly offers a refund or where required by applicable law. Design mockups, strategy work, research, setup work, and development time are considered billable and are not refunded if the project is paused, cancelled, or abandoned by the client after the guarantee window has closed.
You remain responsible for third-party fees such as domain registration, premium plugins, stock assets, payment processors, email providers, and hosting providers unless Soltra has expressly agreed in writing to include them.
5. Right to Refuse Service
Soltra reserves the right to refuse, decline, pause, or terminate services to any client or prospective client at any time, for any reason or no reason, including but not limited to concerns about the legality of the requested work, the nature of the business or content, unpaid balances, abusive conduct toward Soltra personnel, security or reputational risk, or conflicts with Soltra's values and policies.
If Soltra declines a project before work has begun, any deposit or payment collected will be evaluated on a case-by-case basis. If Soltra terminates an active engagement due to a client's violation of these terms, illegal conduct, abusive content or behavior, or non-payment, amounts already paid are non-refundable. Soltra will retain payment for work already performed up to the point of termination.
6. Code Ownership and Intellectual Property
Ownership during the guarantee window. During the first thirty (30) days after contract signing — the 30-Day Money-Back Guarantee window described in Section 4 — all designs, code, and work product created for your project remain Soltra's property.
Transfer of ownership. Once the 30-day guarantee window has closed and full payment has been received, ownership of the website code developed for your project transfers to you. Third-party and open-source components included in the site remain governed by their own licenses. Soltra retains ownership of its separate internal tools — deployment pipelines, administrative systems, and monitoring infrastructure — which are used to operate hosting but are not part of your delivered website. Soltra also remains free to use general skills, techniques, and non-client-specific components in other engagements.
Hosting license. For as long as Soltra hosts or maintains your website, you grant Soltra the non-exclusive license needed to deploy, run, copy, back up, monitor, and modify the site's code for the purpose of providing the services.
Before ownership transfers. Until ownership transfers as described above, you may not copy, reproduce, distribute, publish, sublicense, or sell the project code without Soltra's prior written consent. The same restriction applies at all times to Soltra's retained internal tools.
Source code delivery and retention. Upon request after ownership has transferred — and in any case when an engagement ends — Soltra will provide a complete export of your site's code, content, and data. After exports are delivered, Soltra is not required to retain archival copies, development branches, or staging environments indefinitely.
Client content ownership. You retain ownership of content you provided (logos, copy, images, product data) at all times.
Soltra may identify you as a client and display non-confidential work in its portfolio, case studies, social posts, or marketing materials unless you request otherwise in writing.
7. Prohibited Content — CSAM and Illegal Material
Absolute prohibition. Soltra strictly prohibits the use of any of its services, hosting, infrastructure, websites, or systems to store, transmit, distribute, publish, display, solicit, or facilitate access to child sexual abuse material (CSAM), child sexual exploitation material (CSEM), or any content that sexualizes, exploits, or endangers minors in any manner. This prohibition is absolute, unconditional, and admits no exceptions.
Mandatory reporting. Soltra is required by law to report apparent violations involving CSAM or CSEM to the National Center for Missing and Exploited Children (NCMEC) CyberTipline and to cooperate with law enforcement, consistent with obligations under 18 U.S.C. § 2258A. Discovery of such material will result in immediate termination of services, reporting to appropriate authorities, and cooperation with any resulting investigation. No refund will be issued.
Any client whose account is terminated for violation of this section forfeits all payments made and may be subject to civil and criminal liability.
8. Acceptable Use
You may not use Soltra websites, hosting, forms, or services to violate the law, infringe intellectual property rights, send spam, distribute malware, attempt unauthorized access, overload systems, collect data unlawfully, or host content that is fraudulent, abusive, defamatory, obscene, or otherwise harmful. Soltra may suspend or terminate access without prior notice if it reasonably believes activity violates this section or creates legal, security, or operational risk.
9. Third-Party Services
Websites often rely on third-party services such as domain registrars, hosting providers, email providers, analytics tools, content management systems, payment processors, maps, fonts, plugins, and embedded services. Those third-party services are governed by their own terms and privacy policies. Soltra is not responsible for outages, price changes, policy changes, security issues, or acts or omissions of third-party providers.
10. No Guaranteed Results
Soltra works to provide professional website and hosting services, but it does not guarantee specific business results, rankings, traffic, revenue, uptime, conversion rates, or security outcomes. The website and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.
11. Limitation of Liability
To the fullest extent permitted by law, Soltra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or replacement services.
Client website actions. Soltra is not liable for any legal claims, regulatory actions, fines, penalties, third-party disputes, data breaches, privacy violations, financial losses, reputational harm, or other consequences arising from the content, products, services, or conduct displayed on or offered through a website that Soltra designed or developed. Once a website is delivered and launched, the client assumes full legal and operational responsibility for its content and operation.
Client data. Soltra is not liable for how clients collect, store, process, use, or disclose data on their own websites, or for client compliance (or non-compliance) with privacy laws, data protection regulations, or consumer protection requirements.
To the fullest extent permitted by law, Soltra's total liability for any claim relating to the website or services will not exceed the amount you paid to Soltra for the services giving rise to the claim during the three months before the event giving rise to liability.
12. Indemnification
You agree to defend, indemnify, and hold Soltra, its owners, contractors, and representatives harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: your content; your use of any website or service Soltra designed, developed, or hosted; your violation of these terms; your violation of any law or regulation; your infringement of another party's rights; or the operation of your business through any Soltra-built property.
13. Changes and Termination
Soltra may update these terms from time to time by posting a revised version on this page. The updated terms apply after their effective date. Continued use of Soltra services after an update constitutes acceptance of the revised terms. Soltra may suspend or terminate access to the website or services if required by law, if payment is overdue, if a project is inactive, or if your use creates legal, security, or operational risk.
14. Governing Law
These terms are governed by the applicable laws of the United States and the state or jurisdiction where Soltra is legally organized, without regard to conflict-of-law rules. Any dispute will be handled in the courts with proper jurisdiction unless a written agreement states otherwise.
15. Contact
Questions about these terms can be sent to [email protected].